PRIVACY POLICY
At ampm Hotel Schönbrunn, we value and respect the privacy of our guests and users.
This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, online booking systems, and other communication channels.
By accessing or using our website or services, you acknowledge and agree to the terms outlined in this Policy.
We are committed to handling your data responsibly and transparently, in accordance with the EU General Data Protection Regulation (GDPR) and Austrian data protection laws (DSG).
The data controller responsible for processing your personal data is:
ampm Hotel Schönbrunn
Operated by TKH Hospitality Ventures GmbH
Linzer Straße 6–8, 1140 Vienna, Austria
Email: tkh@mietreal.at
UID: ATU81167069
We may collect and process the following categories of personal data:
Contact details: name, email address, phone number, postal address.
Booking information: arrival/departure dates, room preferences, number of guests.
Payment information: payment method and billing details (processed securely by our payment partners).
Website usage data: IP address, browser type, device information, and cookies.
Communication data: messages, inquiries, or feedback you send us.
We collect this information directly from you or automatically through our website when you use our services.
We use your personal data for the following purposes:
To process and manage reservations and payments.
To respond to your inquiries or requests.
To send booking confirmations, updates, and relevant information.
To improve our website, services, and guest experience.
To send you marketing communications (only with your consent).
To comply with legal obligations under Austrian and EU law.
We process your data on one or more of the following legal bases:
Performance of a contract (Art. 6(1)(b) GDPR) — e.g., booking and service management.
Compliance with legal obligations (Art. 6(1)(c) GDPR).
Legitimate interests (Art. 6(1)(f) GDPR) — improving guest services, maintaining security.
Consent (Art. 6(1)(a) GDPR) — for newsletters or marketing emails.
We store your personal data only as long as necessary to fulfill the purposes outlined above or as required by law.
Booking and invoice data may be retained for up to 7 years in accordance with Austrian tax and accounting regulations.
Your data may be shared with:
Service providers (e.g., booking platforms, payment processors, IT support) strictly for operational purposes.
Legal authorities, if required by law.
We do not sell, rent, or trade your personal data to third parties.
If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place (e.g., EU Standard Contractual Clauses).
Our website uses cookies and analytics tools (e.g., Google Analytics) to improve usability and performance.
You can control or disable cookies in your browser settings at any time.
More information is available in our separate Cookie Policy.
You have the following rights regarding your personal data:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to withdraw consent at any time.
To exercise these rights, please contact us at: info@ampmhotel.com
If you believe that your data is being processed unlawfully, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde).
We take all reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
This includes the use of secure servers, encryption technologies, and strict internal access controls.
We may update this Privacy Policy from time to time to reflect changes in legal or business requirements.
The latest version will always be available on our website.
Please review this Policy periodically.
